Introduction

By using our Red Line Shuttle service you agree to the following terms and conditions, Therefore also confirming that you understand and agree to how our service runs and operates.

Reservation

Reservations to and from the airport are valid only for the time and date specified, Red Line Shuttle is not responsible for unused reservations or customer errors. If you change a pickup or drop off location from a reservation an additional charge may apply. Reservations made less than four hours prior per your request pickup time, will result in our service not being guaranteed, no refunds will be available for reservations made with less than four hours advance notice. Customers are responsible for proving accurate information at booking (phone number, email, address, name). Red Line Shuttle will not be held responsible for mistakes made by the customer, please review the details closely in the reservation before booking.

Prices

Prices are based by location (cities), zip codes and the type of service that is requested. Airport fees, tolls and taxes are not included in the fare, customers may be responsible for additional charges. If a customer requests multiple stops there is going to be an additional charge for every stop requested, pickups will be routed from furthest to closest to the airport. Multiple stops must be in the same direction to the airport and if from the airport, they must be in the same direction to the final destination. Point to point service is charged by the hour and a minimum of three hours are required.

Service to the airport

Red Line Shuttle highly recommends to be picked up three hours before a domestic flight and four hours for an international flight, if a customer chooses a different pickup time Red Line Shuttle will not be held responsible for any inconvenience that may occur such as traffic, road constructions or weather conditions. On your day of travel, you will be assigned a scheduled pick up time, customer is responsible for being on time and ready to go based on the pre-set pick up time recommended by us. Failure to do so may prohibit our ability to provide service and we may cancel the reservation with no refund. Waiting

time will be charged after twenty-five minutes of waiting, our drivers have a window time of fifteen minutes from the pre-set time just in case they encounter any inconvenience.

Service from the airport

Red Line Shuttle will assign a van when you return, therefore it is very important that you provide us with the accurate flight number. If there has been changes such as a flight cancellation or delay customers have the obligation to notify Red Line Shuttle as soon as possible, failure to notify Red Line Shuttle will result in a cancellation with no refund, once the flight has arrived it’s the customers responsibility to contact us. The dispatch or driver will try to contact the customer, if he/she can’t be reached after one hour and half (domestic flights) and two hours (international flights) from the original flight arrival, red line shuttle will cancel the reservation with no refund. In case the drivers need to wait for customers more than two hours (domestic) and three hours (international) there’s a charge of $5 for every fifteen minutes of waiting time. If the customer decides to cancel once the driver is waiting at the airport red line shuttle will charge the customer half of the fare.

Luggage and Personal Items

Vehicles have limited space; customers are responsible for properly specifying the correct amount of luggage. Failure to specify in advance may result in an additional vehicle with an extra charge or the inability of the company to service the reservation. We have two types of vehicles our minivans can carry 4 regular luggage and 4 carry on, our full-size vans can carry 9 regular luggage and 9 carry on. Customers are responsible for their personal belongings; customers should keep these items in their possession during the course of the trip. Red line shuttle is not responsible for damages that may occur such as broken pull handles, broken wheels, fragile items or items packed improperly.

Lost Items

Customers are responsible for their own luggage and personal items. Red Line Shuttle assumes no liability for damage and lost items left behind in the vehicle, however we want to help customers reunite with their lost items whenever possible, immediately contact red line shuttle in case of a lost item at 1(800)516-6359.

Vehicles

Red Line Shuttle uses two types of vehicles, our minivans’ capacity is 1-4 passengers, our full size vans capacity is 1-9 passengers, red line shuttle provides access service (ADA) by request, the vans capacity is 1-7 passengers including the wheelchair or scooter. State laws prohibit loading vehicles beyond seating capacity, a seatbelt is required by law in California. Red Line Shuttle requires customers to wear seatbelts while inside the vehicle, customers are responsible to ensure the seatbelt is properly fastened.

Operators reserve the right to deny service to passengers who refuse to wear safety restraints.

Childs Car Seat/Booster Seat

State law requires children of certain age, height and weight to be secured in a child safety seat, please make sure to bring one as it is the parent’s or guardian’s responsibility. Red Line Shuttle does not provide child car seats or boosters and we will not be able to provide service without one. Minors under 16 years of age must be accompanied by an adult.

Cleaning fees

Customers are responsible for damages to the vehicle caused by incidents such as vomiting or food spills, cleaning fees are charged according to the extent of the damage. These chargers are paid in full to the vehicle’s owner. Customers will be notified in case of such event.

Cancellation

At Red Line Shuttle we understand plans change, customers can cancel 24 hours prior to their pickup time, and we will refund the fare of the reservation minus a $5 cancellation fee. Our no refund policy will take full effect if cancellation is less than 24 hours prior to pick up time or in the event of a no-show